Fulfillment, cancellation, and refund policies

Fulfillment - What You Get
When you sign up and run a CharityMania Fundraiser, you will pay a one-time set up fee and then have the option to pay for the printing of personalized paper CharityMania tickets. If you purchase paper tickets, you will receive your tickets in the mail typically within 5 to 7 business days unless you pay for rush or expedited shipping. See the website for pricing and details.

Fundraiser setup fees
You can deactivate your CharityMania account and get a full refund for the associated Fundraiser Setup Fees if you contact CharityMania by phone, email, or the contact form on the website within five business days after completing your “Fundraiser Start” order. Note, ticket printing costs are not included in the Fundraiser Setup Fees (see next section).

Ticket Printing Costs
You can cancel your order and get a full refund for printed tickets within 24 hours of pacing your order on the CharityMania website. When you place an order for paper tickets, CharityMania processes your order typically within 1-2 days and sends the artwork to a 3rd party professional printer. We are not able to issue any refunds for paper ticket printing orders after the 3rd party printer begins working on your order.

If you need to cancel or modify a paper ticket printing order, please contact CharityMania by phone as quickly as possible and we will try to cancel it before it is processed by the printer.